Careers

Client Communications Specialist – Job Description

 

MedRecs Management (MRM) has more than 20 years experience in health information management, with a focus on using technology to create a better patient and customer experience.  Our desire for best in class customer service complements our mission of allowing hospitals and physician groups to continue their focus on patient care.   We are rapidly growing and looking for team members excited about being a part of our trajectory!

 

Job Summary:

Communication is paramount to a successful relationship with our clients and their patients.  This position is on the front lines of that communication, answering calls and addressing concerns from patients.  In addition, communicating internally with the MRM team will make sure we meet the highest standard of customer success in our industry.

 

Job Duties Include:

• Answer incoming patient calls and make outbound patient calls for multiple clients; gather missing information needed to process requests
• Return calls left by patients, customers and third parties and provide updates to the caller regarding their issue
• Resolve patient issues such as taking payments, address form fulfillment process and status questions, and getting additional details needed for form completion
• Communicate with 3^rd party vendors efficiently to provide updates of status requests
• Escalate any issues needing attention to other MRM team members
• Use internal software to provide status updates and send outbound communications to patients

 

Qualities MRM is looking for:

• Minimum 1 year experience working in healthcare speaking with patients
• Compassionate and understanding with patients’ needs
• Responsive to the MRM team and to our customers
• Productive and efficient with job duties
• Quick learner on new software
• Open and proactive communicator
• Strong desire to learn
• Positive and optimistic attitude

 

Employee Benefits:

• Discussed during interview

MedRecs Management Disability/FMLA Client Specialist

 

MedRecs Management (MRM) has more than 20 years experience in health information management, with a focus on using technology to create a better patient and customer experience.  Our desire for best in class customer service complements our mission of allowing hospitals and physician groups to continue their focus on patient care.   We are rapidly growing and looking for team members excited about being a part of our trajectory!

Job Summary:
The Disability/FMLA Client Manager role reviews, evaluates, and processes Disability and FMLA forms for our healthcare clients including the completion of Short Term, Long Term and FMLA Paperwork for patients. This position assists our clients’ patients to complete disability paperwork to provide the necessary documentation in order to complete the patient’s specific needs, including disability insurance fulfillment and relief from work on both Short & Long Term basis.

 

Job Duties Include:

• Acknowledge, accept and follow all HIPAA privacy and security laws
• Validate all incoming requests for PHI and authenticate incoming PHI to protect patient data
• Confirm and extract patient information in client EMR
• Validate third party contact information (e.g. email, fax number, address)
• Ensure disability forms are completed within 2-3 business days after request
• Pull patient forms on a daily basis for request completion
• Recommend process updates to provide a better experience for our team, customers and patients
• Speak with customers regarding any concerns such as patient concerns, delayed turnaround times, etc

 

Qualities MRM is looking for:

• Minimum 1 year experience completing disability/FMLA forms
• Wants to help the team
• Open and proactive communicator
• Strong desire to learn
• Working to be more efficient with their time
• Positive and optimistic attitude

 

Employee Benefits:

• Discussed during interview

MedRecs Management Audit Client Specialist

 

MedRecs Management (MRM) has more than 20 years experience in health information management, with a focus on using technology to create a better patient and customer experience.  Our desire for best in class customer service complements our mission of allowing hospitals and physician groups to continue their focus on patient care.   We are rapidly growing and looking for team members excited about being a part of our trajectory!

 

Job Summary:

Provide accurate and efficient management of release of protected health information (PHI) for MedRecs Management hospital and physician practice customers.  Work with the MedRecs Management team to fulfill our mission of delivering secure and precise health information exchange (HIE) to help our customers remain focused on patient care.

 

Job Duties include:

• Acknowledge, accept and follow all HIPAA privacy and security laws
• Validate all incoming requests for PHI and authenticate incoming PHI to protect patient data
• Confirm and extract patient information in client EMR
• Validate third party contact information (e.g. email, fax number, address)
• Processing medical records requests for audits
• Use MRM system to securely manage and deliver audit requests
• Maintain turnaround for audits within deadline
• Follow required HIPAA rules
• Proactively communicate concerns and issues to MRM management and audit manager
• Work with MRM team to manage overflow customer needs
• Recommend process updates to provide a better experience for our team, customers and patients

 

Qualities MRM is looking for:

• Minimum 1 year experience processing medical records requests
• Wants to help the team
• Open and proactive communicator
• Strong desire to learn
• Working to be more efficient with their time
• Positive and optimistic attitude

 

Employee Benefits:

• Discussed during interview

MedRecs Management Release of Information Client Specialist

 

MedRecs Management (MRM) has more than 20 years experience in health information management, with a focus on using technology to create a better patient and customer experience.  Our desire for best in class customer service complements our mission of allowing hospitals and physician groups to continue their focus on patient care.   We are rapidly growing and looking for team members excited about being a part of our trajectory!

 

Job Summary:

Provide accurate and efficient management of release of protected health information (PHI) for MedRecs Management hospital and physician practice customers.  Work with the MedRecs Management team to fulfill our mission of delivering secure and precise health information exchange (HIE) to help our customers remain focused on patient care.

 

Job Duties include:

• Acknowledge, accept and follow all HIPAA privacy and security laws
• Validate all incoming requests for PHI and authenticate incoming PHI to protect patient data
• Confirm and extract patient information in client EMR
• Validate third party contact information (e.g. email, fax number, address)
• Processing medical records requests
• Speak with customers regarding any concerns such as patient concerns, delayed turnaround times, etc
• Use MRM system to look up and address questions from patients and third parties
• Maintain 1-2 day turnaround for requests
• Working with MRM management to track processing activity
• Follow required HIPAA rules
• Proactively communicate concerns and issues to MRM management
• Work with MRM team to manage overflow customer needs
• Recommend process updates to provide a better experience for our team, customers and patients

 

Qualities MRM is looking for:

• Minimum 1 year experience processing medical records requests
• Wants to help the team
• Open and proactive communicator
• Strong desire to learn
• Working to be more efficient with their time
• Positive and optimistic attitude

 

Employee Benefits:

• Discussed during interview